Cancellations – Returns

CANCELLATIONS – RETURNS


Cancellation of the order is done in the following cases:

During the online ordering process and while you are in the “Cashier” you can click the “Empty your basket” button to delete the items you have added to your cart.
 

If the online order has been completed but the product has not been shipped yet, you can call 210 2633490 and one of our partners will cancel your order.
 

After receiving the product, call us at 210 2633490 or contact us via the contact form explaining the reason you wish to cancel the order. One of our partners will serve you immediately and will inform you of all your options.
 

 
For any questions regarding your order please call us at 210 2633490 or contact us via the contact form stating the Order Number Code and a contact phone number.

Product returns


By making your purchases from Rookie.gr you have the right to return the products you bought and request their replacement in cases where with proven fault of the store incorrect products or products of poor quality or defective products were sold (mistake in receiving the order, in pricing, or in shipping, products damaged during transport, with poor packaging, etc.)

 
In the above cases, the customer has the option either not to accept the receipt of the product or, after receipt, to return the product, within 14 calendar days from the day of delivery.

 
In any case, the products must be returned to the condition received by the customer, and the packaging of the product must be the one that accompanies the product and be in excellent condition. In case they are not returned within 14 days then our company reserves the right not to accept the return and replacement.

 
In addition, for all cases the product must be accompanied by all the documents that accompanied the product (eg DAT, Retail, etc.), and must be preceded by an electronic consultation. our store.

Product warranty & replacement
 

All warranty years are listed on all products. The warranty is valid only if it has been used well and the damage is due to material failure.